FAQ Frequently Asked Questions about KJ Paula Gift Baskets

At KJ Paula Gift Baskets, our goal is to offer the highest quality gift baskets in Boston, MA. To ensure a seamless shopping experience, we have put together a list of commonly asked questions. If you require additional information, please do not hesitate to reach out to us.

contact us. 617-990-7814

Ordering & Delivery

  • How do I place an order?

    Ordering from KJ Paula Gift Baskets is easy! Browse our online catalog at kjpaulagiftbaskets.com select your desired gift basket, customize it if you wish, and proceed to checkout. We offer secure online ordering with various payment options.

  • What are your delivery options?

    We offer various delivery options throughout Boston and surrounding areas. You can select your preferred delivery date during checkout. Options include same-day delivery (for orders placed before 9:30 am, next-day delivery, and scheduled deliveries. 

  • Do you offer delivery outside of Boston?

    Our delivery service primarily covers Boston and its immediate suburbs and a 60-mile radius of Boston, Massachusetts. We are working on expanding our delivery area in the future. Contact us for more details regarding delivery outside of our current service area at 617-990-7814

  • What if my recipient isn't home at the time of delivery?

    If your recipient isn't available at the time of delivery, our delivery driver will make a reasonable attempt to leave the basket in a safe location. We will also contact your recipient to arrange a suitable alternative delivery time. You will receive updates via email regarding the delivery status.

  • What is your order cancellation policy?

    If you need to cancel your order, please contact us as soon as possible. Our cancellation policy varies depending on how far in advance of the delivery date the cancellation is made. Please see our cancellation policy for specific details.

Gift Baskets & Customization

  • What types of gift baskets do you offer?

    We offer a wide variety of gift baskets to suit any occasion. From gourmet food baskets to spa gift baskets, corporate gifts to birthday gifts, get-well gift baskets, condolences gift baskets, and newborn baby gift baskets. KJ Paula Gift has something for everyone. Browse KJ Paula online catalog at KJ Paula Gift Baskets to explore our selection.

  • Can I customize a gift basket?

    Yes! We offer a range of customization options including monogram and embroidery items to create a truly unique and personalized gift basket for any occasion. You can add or remove items, choose specific products, and even add a personalized message.

  • What if I have allergies or dietary restrictions?

    We are happy to accommodate dietary restrictions and allergies as best we can. Contact us at 617-990-7814 before placing your order to discuss your specific needs and we will do our best to customize a basket to meet your requirements. 

  • What are your gift basket prices?

    Our gift basket prices vary depending on the size, contents, and level of customization. You can view the prices of each basket on its product page in our online catalog. We also offer a range of prices to fit different budgets.

Payment & Returns

  • What payment methods do you accept?

    We accept all major credit cards, debit cards, and PayPal.

  • What is your return policy?

    Due to the perishable nature of many of our gift basket items, we are unable to offer returns or refunds. However, we are committed to ensuring your complete satisfaction. If you have any issues with your order, please contact us immediately, and we will work to resolve the problem.

Contact Us @ 617-990-7814

If you have any questions not answered here, please feel free to contact us by phone at (617-990-7814 or email us at info@kjpaulagiftbaskets.com. You can also use the contact form on our website.

Cancellation Policy

An order may be canceled if requests are made before the order is shipped. Once an order is shipped we have no way to recall that shipment, until it reaches its destination. We asked that as soon as you decide you no longer need the order you should notify us without delay.